1. How to Request Data Deletion

You can request the deletion of your account and all associated data through two methods:

• Method A (In-App): Go to your Profile → Settings → Delete Account. Confirm the prompt to instantly queue your data for removal.
• Method B (Email Request): Send an email from your registered email address to info@souqyapp.com with the subject "Data Deletion Request". Please include your full name or phone number associated with the account.

2. Types of Data Deleted

Upon a successful deletion request, Souqy will permanently remove:

• Personal Profile Data (Name, Phone, Email, Profile Picture).
• Chat history and messages with sellers.
• Saved favorite products and shop history.
• Stored delivery addresses and precise location logs.

3. Data Retained for Legal Purposes

We only keep data that we are legally required to maintain (e.g., financial records of transactions/orders for tax and audit purposes). This data is anonymized where possible and is not used for marketing or tracking.

4. Processing Timeline

Most requests are processed within 7 business days. You will receive a confirmation email once the process is complete.